Damage Policy

We understand that a little stain may be inevitable. Mail your outfit back to us and we will take care of them at no additional cost!

In the event that the dress is damaged, we will assess the damage and inform you of the additional charges needed to repair the outfit. Should the outfit be damaged beyond repair or lost, you will be required to make payment equivalent to the full retail price (RP) of the dress as shown on our website.

Always return the dress if it is not lost, regardless of the condition it is in! This way, we will be able to determine if the outfit can be repaired at a lower cost for you than the full retail price! Customers would be liable for the repairs and the respective fees (cap at the RP) would be charged to the credit card you used for the order.

Late Fees Policy

We take pride in meeting and exceeding the expectations of all of our customers by providing an exceptional experience that begins with an on-time delivery. Because our products are unique and not replaceable, we cannot purchase additional products to fulfill orders due to late returns. We rely on our customers to return our products on time so that we can continue to fulfill orders for other customers.

If you return your rental items late or do not return them at all, a late fee of $35 per day will be charged to the credit card you used for the order (or to any other credit card included on your account). You will be charged up to 200% of the retail value of the products you ordered. This late fee is in addition to the rental fee for the products.

Cancellation

We allow cancellation of dress reservation- this has to be done 10 days before scheduled delivery/collection date. We do not do refund, but extend a 6-month validity of credit of the same value.

Last-minute courier request

For collection/delivery any last min courier request can be arranged, but would be charged out at $10-$20 (express courier).

Contact Us

For any enquires, drop us a mail [email protected] and we will revert within 1-2 days.

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